Customer Support & Mail Order

3445 Cornett Road
Vancouver, BC, V5M 2H3

Upcoming Events at our Customer Support & Mail Order location

  • No upcoming events at this location

In 1984, Opus began providing service to customers throughout Canada with its Customer Support Team (formally known as our Inside Sales & National Mail Order departments) and in 2006 expanded this popular department by launching our online store.

The knowledgeable & friendly staff in this department help ensure that art materials and frames make their way to our creative customers as near as Vancouver, BC and as far as St. John’s, Newfoundland. No matter how far afield, creative individuals, schools, and businesses can benefit from Opus’ good value, wide selection, and great customer service. This department also assists our School Account and Business customers with their needs.

The Customer Support Team can be reached Monday – Friday from 10:00am – 4:00pm in person, by our live chat function online, over the phone at 1 -800-663-6953 ex 1. or by email at

Please note: Our Customer Support Team is located at our Cornett Road warehouse in Vancouver. Please feel free to drop by should you wish to order in person through our counter-service. To ensure the safety of our customers, access to our warehouse is prohibited. However if you know what you’d like to order, our team members are more than willing to bring the items up for you to purchase.

For digital printing orders, please call our National Mail Order department at 1-800-663-6953 for more information about placing your order.

For hands-on custom framing services, kindly visit one of our 7 retail locations across BC. Our National Mail Order department is able to accept your frame orders for ready-made frames and for custom frame orders if you know the moulding code you wish to order. For more information please contact us.


Our National Mail Order serves the Vancouver community and are recognizing the unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) peoples.


Toll-free 1-800-663-6953
604-435-9991 ext. 1



Monday to Friday
10:00am – 4:00pm

Saturday & Sunday

Holiday Hours & Closures

Please note that our Customer Support Team is closed on most Statutory Holidays, however some of our stores are open on holidays and can continue to serve you.

New Year’s Eve
8:30am – 4:00pm

January 1, 2021
Closed – Happy New Year!

Family Day

Good Friday

Victoria Day

Canada Day
10:00 am – 2:00 pm

BC Day

Labour Day

Thanksgiving Day

Remembrance Day

Christmas Eve
8:30am – 4:00pm

Christmas Day

Boxing Day
Available for LiveChat from 10:00am – 2:00pm